Questions and Answers

How do I book?

You can book online using the following link www.shropshirerafttours.co.uk/reservation-form/ or if you prefer you can call us on 01952 427150 and we will process the booking for you over the phone. Full payment is required at the time of booking to secure your trip.

How can I pay?

We accept debit cards and most major credit cards. For bookings made at our Little Green Kiosk you can also pay in cash.

How young can children be on self-hire boats?

For self-hire on our mini-rafts on our 7½ mile route children aged 4 and over can participate. 

For self-hire on our mini-raft little rapid run children aged 10 and over can participate. 

What equipment do you supply?

We will provide the boat, paddle, buoyancy aid, dry bag and a shuttle to the start point of your trip if required.  We also provide helmets on our mini-raft little rapid run.

Where do we meet?

For all trips please meet at our Little Green Kiosk, The Wharfage car park, Ironbridge, TF8 7NH.  Please be aware that sat navs are notorious for sending you to wrong destinations in the Gorge so please do not follow your sat nav.  Look out for signs for the Museum of the Gorge as our kiosk is based next door.

What time do I turn up?

For hire of mini-rafts on our 7½ mile route we have meeting times of 9.30am or 10.20am.  For hire of our mini-rafts on our little rapid run we have meeting times of 1pm or 2pm. 

We ask that you are prompt and do not arrive late as this affects other customer bookings and may result in your trip being cancelled.

What do I wear?

Please wear quick drying outdoor clothing, leggings or fitness gear as you will want to be comfortable during your trip. Bring an appropriate rain jacket (just in case!) and do not wear jeans as they can become heavy and uncomfortable in wet weather.  Please also wear sensible shoes, ie trainers and no wellington boots or flip flops.  

What should I bring?

We recommend you bring your mobile phone, snacks and soft drinks.  If the weather is hot please also bring suncream as the sun can reflect off the water.  We recommend you do not bring expensive cameras or jewellery.

Can I bring alcohol?

No alcohol is allowed on any of our trips.

Is there parking close by?

Our Little Green Kiosk is based in the Wharfage car park in Ironbridge which is a 3 hour pay and display car park.  There is also a full day pay and display car park at Dale End (TF8 7BS) which is only a 2 minute walk from our kiosk and where we recommend you park for mega SUP and mini-rafts on our 7½ mile hire activities.

What facilities are there on site?

We are based in the Wharfage car park in Ironbridge where there are public toilets (including disabled toilets) available.  There are a number of cafes, pubs and independent shops within a short walking distance and a cash machine located at the Co-op.

Are dogs allowed?

You can bring your well behaved dog on self-hire of mini-rafts on our 7½ mile route.  Dogs are not allowed on the mini-raft little rapid run. Please advise us in advance if you are considering bringing your dog.

Will my trip run in wet weather?

We run rain or shine so please dress appropriate for the weather on the day.  If weather and river conditions are deemed unsafe we will reschedule your trip to another date.

Can you accommodate a group trip?

We have a number of boats available and can accommodate large groups so please call or email with your requirements in advance.

Do you have a cancellation policy in place?

To cancel a hire of mini-rafts you will need 5 full working days before your booked trip time  for a full refund (groups  of under 10 people). For groups of 10 or more people you will need one full calendar month for a full refund.

How can I contact you?

Call us: (01952) 427 150  or email us: shropshirerafttours@icloud.com

www.shropshirerafttours.co.uk

www.ironbridgecanoehire.co.uk

www.ironbridgecyclehire.co.uk

www.megasuphire.co.uk